Syllabus content and objectives
Official WAEC Store Management outline · Detailed Syllabus
Content
Store management definitions, functions of store managers, pre-sale/after-sale customer services, core management functions (planning, organizing, leading, staffing, controlling), store establishment factors, retailing/wholesaling functions, warehousing types/importance, transportation modes/selection criteria, stock control importance, stock records (bin cards, store cards, requisitions), stock taking methods (manual, periodic, perpetual, annual, computerized), stock control levels (minimum, maximum, reorder), issuing methods (FIFO, LIFO), pricing strategies (skimming, mark-up, mark-down, penetration), organizational policies/standards, and organizational culture
Objective
Explain store management importance, manager characteristics, customer services, and fundamental management functions; evaluate establishment factors (market, finance, security, transport); detail functions of retailers, wholesalers, and warehouse types; analyze transportation modes and selection parameters; maintain stock control records, compute stock levels (reorder, min, max), execute stock taking, and evaluate FIFO/LIFO issuing methods; apply pricing techniques (skimming, mark-up, penetration); explain organizational policies, standards, customer satisfaction metrics, and corporate culture.
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